1. Who we are
V3 DevOps ("we", "us", "the company") provides DevOps outsourcing and DevOps as a Service to business clients worldwide: infrastructure architecture, CI/CD automation, Kubernetes, Infrastructure as Code, monitoring and ongoing infrastructure support.
By using this website, submitting a request form or entering into an engagement with us, you accept these terms.
2. Website use
The website is provided for informational and business-communication purposes. Content on service, industry and technology pages is general engineering guidance, not a binding technical or legal recommendation for a specific system.
- Do not use the website to send unlawful, misleading or harmful content.
- Do not attempt to disrupt, scan without permission, or gain unauthorised access to our infrastructure.
- Do not scrape or republish site content commercially without written permission.
3. Requests and quotes
Submitting a form does not create a contract. It starts a conversation. A quote, scope of work or estimate becomes binding only when both sides sign a written agreement, statement of work or order form.
4. Service engagements
The specific scope, timelines, service levels, rates and acceptance criteria of any engagement are defined in the signed agreement between the parties. Where these terms conflict with a signed agreement, the signed agreement prevails.
- Engagement models: project delivery, dedicated DevOps engineer, retainer support and audit or consulting sessions.
- Response and availability targets apply only when explicitly agreed in a service level annex.
- Change requests that materially alter scope are estimated and agreed separately.
5. Client responsibilities
- Provide timely access to the systems, cloud accounts, repositories and stakeholders required for the work.
- Ensure you have the legal right to grant us access to the environments and data involved.
- Nominate a decision maker for approvals, production changes and incident escalation.
- Maintain your own backups and business continuity arrangements unless we have agreed otherwise in writing.
6. Access, credentials and security
We work under least-privilege access. Credentials are shared through secure channels, rotated on request and revoked at the end of an engagement. You remain the owner of your cloud accounts, domains, repositories and data at all times.
7. Intellectual property
Configuration, pipelines, manifests, modules and documentation produced specifically for you under a paid engagement transfer to you upon payment.
We retain ownership of our pre-existing tools, internal templates, reusable know-how and open-source components, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables.
Website content, texts, diagrams and branding remain the property of V3 DevOps.
8. Confidentiality
Both parties keep non-public information confidential and use it only for the engagement. Confidentiality survives the end of the engagement. A separate NDA, when signed, takes precedence.
9. Fees and payment
- Fees, currency, billing cycle and payment terms are set in the agreement or order form.
- Invoices are payable within the agreed period; overdue amounts may pause active work after notice.
- Third-party costs (cloud, licences, SaaS) are paid by the client unless stated otherwise.
10. Warranties and disclaimers
We perform services with professional skill and care, following industry practice. We do not warrant uninterrupted availability, absence of all defects, or specific business outcomes such as revenue or cost targets, because production systems depend on factors outside our control — including third-party providers, client-side changes and vendor incidents.
The website and its content are provided "as is", without warranty of any kind.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages, loss of profit, revenue, goodwill or data. Our aggregate liability under an engagement is limited to the fees paid for the three months preceding the event giving rise to the claim, unless the signed agreement states otherwise.
Nothing here limits liability for gross negligence, wilful misconduct or anything that cannot be limited by law.
12. Term and termination
Engagements may be terminated as described in the signed agreement, typically with written notice. On termination we hand over documentation and access, revoke our credentials and, on request, delete client data we hold, subject to legal retention duties.
13. Changes to these terms
We may update these terms to reflect changes in our services or legal requirements. The current version is always published on this page with its update date.
14. Governing law and disputes
Governing law and dispute resolution are set in the signed agreement. Where none is signed, disputes relating to website use are resolved through good-faith negotiation first, then before the competent courts at the company's place of establishment.